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Welcome to Jyot’s Couture

Our Commitment to Quality

At Jyots Couture, we take great pride in offering premium-quality lehengas and ethnic wear. Each product undergoes careful quality inspection before dispatch to ensure it meets our standards of craftsmanship and elegance.

Return Eligibility

We accept return requests only in specific situations where the product received is damaged, defective, or incorrect.

Key points:

  • The return request must be submitted within 48 hours of delivery.

  • Customers must provide clear photos and videos of the product and packaging.

  • The product must be unused, unworn, unwashed, and in its original condition with all tags attached.

  • Returns requested after the specified timeframe may not be accepted.

Non-Returnable Items

Due to the premium and often made-to-order nature of our products, certain items are not eligible for return or exchange.

Key points:

  • Customized or altered products.

  • Products purchased during sale or promotional events.

  • Orders returned without original packaging or tags.

  • Products showing signs of use, damage, or washing after delivery.

  • Returns requested due to personal preference or change of mind.

Refund Policy

Refunds are processed only after the returned product has been received and inspected by our team.

Key points:

  • Approved refunds will be issued to the original payment method.

  • Refund processing may take 7–10 business days after approval.

  • Shipping charges, if any, are non-refundable unless the error was on our part.

Exchange Policy

We may offer a replacement or exchange for eligible cases where the customer has received a damaged, defective, or incorrect item.

Key points:

  • Exchanges are subject to product availability.

  • If the requested replacement is unavailable, a refund or store credit may be offered.

  • Exchange requests must be approved before shipping the product back.

Cancellation Policy

Orders may be cancelled before they enter processing or production stages.

Key points:

  • Cancellation requests should be made as soon as possible after placing the order.

  • Customized or made-to-order products cannot be cancelled once production has started.

  • Approved cancellations will be refunded to the original payment method.

Return Process

To initiate a return, customers must contact our support team with their order details and supporting evidence.

Key points:

  • Share your Order ID.

  • Provide clear images or videos showing the issue.

  • Wait for return approval before shipping the product.

  • Unauthorized returns may not be accepted.

Contact Us

For any return, refund, exchange, or cancellation-related inquiries, please contact us:

Email: jyotsworld14@gmail.com
Phone: +91 72039 69503
Website: https://jyotscouture.com